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Slow data speed after refill

PostPosted: Fri Feb 10, 2017 8:17 am
by Ang0802
I've added a new pin tonrefill my plan and my internet speed is still at a slow crawl. I was told that I had to post several times here to get an answer or some help to fix the problem. This is my first attempt.

Re: Slow data speed after refill

PostPosted: Fri Feb 10, 2017 9:00 am
by ST-Mary Ann
Hi Ang0802! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

Re: Slow data speed after refill

PostPosted: Sat Feb 11, 2017 12:12 am
by ocalaguy84
I'm having this same issue I just added time and even 're did the on air programming anything data wise lags and loads slow or not at all

Re: Slow data speed after refill

PostPosted: Sat Feb 11, 2017 12:18 am
by ST-Stacy
Hi, Ocalaguy84! This is Straight Talk Stacy. I am sorry that you're having an issue. For further assistance, please check your forum inbox for the private message that I have sent. Thank you!

Re: Slow data speed after refill

PostPosted: Thu Feb 16, 2017 12:40 am
by Dbyler1516
I'm having the same problem! Can someone help? I paid for the $55 unlimited data for my straighttalk iPhone 5s and it seems I've used 10gb of LTE high speed data. My speed has slowed down drastically.

Re: Slow data speed after refill

PostPosted: Thu Feb 16, 2017 12:53 am
by alita
Hi Dbyler1516. My name is Straight Talk Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.

Re: Slow data speed after refill

PostPosted: Thu Feb 16, 2017 12:55 am
by Dbyler1516
Anyone figure this out? I'm having the same problem. I refilled my card with the $55 unlimited data and my LTE is running extremely slow

Re: Slow data speed after refill

PostPosted: Thu Feb 16, 2017 9:06 am
by ST - Felice
Hi Dbyler1516. My name is Straight Talk Felice. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.

Re: Slow data speed after refill

PostPosted: Thu Feb 16, 2017 4:18 pm
by Dbyler1516
You gave me a link in the private message to start a live chat?! I have 2g speed right now and no access to a computer so how do you expect me to load a live chat on my phone right now? You don't see the flaw in this advice? Give me answers or I want my money back and you lose a customer. This is ridiculous

Re: Slow data speed after refill

PostPosted: Thu Feb 16, 2017 4:25 pm
by ST - Felice
Hi Dbyler1516. You can check your Forum inbox for a message or you can also call our Customer Care at 1-877-430-2355; opens from Monday to Sunday 8:00 AM to 11:45 PM EST.