Slow data speed after refill

Slow data speed after refill

Postby Ang0802 » Fri Feb 10, 2017 8:17 am

I've added a new pin tonrefill my plan and my internet speed is still at a slow crawl. I was told that I had to post several times here to get an answer or some help to fix the problem. This is my first attempt.
Ang0802
 
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Joined: Fri Feb 10, 2017 7:47 am

Re: Slow data speed after refill

Postby ST-Mary Ann » Fri Feb 10, 2017 9:00 am

Hi Ang0802! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
ST-Mary Ann
 
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Re: Slow data speed after refill

Postby ocalaguy84 » Sat Feb 11, 2017 12:12 am

I'm having this same issue I just added time and even 're did the on air programming anything data wise lags and loads slow or not at all
ocalaguy84
 
Posts: 1
Joined: Fri Feb 10, 2017 11:57 pm

Re: Slow data speed after refill

Postby ST-Stacy » Sat Feb 11, 2017 12:18 am

Hi, Ocalaguy84! This is Straight Talk Stacy. I am sorry that you're having an issue. For further assistance, please check your forum inbox for the private message that I have sent. Thank you!
ST-Stacy
 
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Re: Slow data speed after refill

Postby Dbyler1516 » Thu Feb 16, 2017 12:40 am

I'm having the same problem! Can someone help? I paid for the $55 unlimited data for my straighttalk iPhone 5s and it seems I've used 10gb of LTE high speed data. My speed has slowed down drastically.
Dbyler1516
 
Posts: 9
Joined: Thu Feb 16, 2017 12:35 am

Re: Slow data speed after refill

Postby alita » Thu Feb 16, 2017 12:53 am

Hi Dbyler1516. My name is Straight Talk Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
alita
 
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Joined: Mon Mar 21, 2011 8:02 pm

Re: Slow data speed after refill

Postby Dbyler1516 » Thu Feb 16, 2017 12:55 am

Anyone figure this out? I'm having the same problem. I refilled my card with the $55 unlimited data and my LTE is running extremely slow
Dbyler1516
 
Posts: 9
Joined: Thu Feb 16, 2017 12:35 am

Re: Slow data speed after refill

Postby ST - Felice » Thu Feb 16, 2017 9:06 am

Hi Dbyler1516. My name is Straight Talk Felice. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
ST - Felice
 
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Joined: Tue Nov 22, 2011 12:04 pm

Re: Slow data speed after refill

Postby Dbyler1516 » Thu Feb 16, 2017 4:18 pm

You gave me a link in the private message to start a live chat?! I have 2g speed right now and no access to a computer so how do you expect me to load a live chat on my phone right now? You don't see the flaw in this advice? Give me answers or I want my money back and you lose a customer. This is ridiculous
Dbyler1516
 
Posts: 9
Joined: Thu Feb 16, 2017 12:35 am

Re: Slow data speed after refill

Postby ST - Felice » Thu Feb 16, 2017 4:25 pm

Hi Dbyler1516. You can check your Forum inbox for a message or you can also call our Customer Care at 1-877-430-2355; opens from Monday to Sunday 8:00 AM to 11:45 PM EST.
ST - Felice
 
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