call/text history

Re: call/text history

Postby PizzaCrust313 » Wed May 17, 2017 6:13 am

Can I have my call and text log sent to my email for April and May 2017? I'm talking about an itemized list of incoming and outgoing times and dates for both calls and texts and I certainly don't want to wait for one in the mail. I need one for both my line and my husband's line.
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Re: call/text history

Postby Shelly_ST » Wed May 17, 2017 8:22 am

Hi PizzaCrust313. My name is Straight Talk Shelly. We are a prepaid company and we do not provide copies of the Call Detail Records in a regular basis. We can grant customers' request under special circumstances though. For more information on how to get a copy of your Call Detail Records, please contact our Customer Care hotline at 1-877-430-2355 from 8:00 AM to 11:45 PM EST, Monday to Sunday. You can also try to check your phone's Call History for all incoming, outgoing, and missed calls. The text messages can only be viewed from the phone itself.
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Re: call/text history

Postby jbrady » Wed May 17, 2017 2:08 pm

I broke my phone and have contacts and phone #s and texts I cant retrieve. They were not saved on my sd card. help
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Re: call/text history

Postby ST - Amber » Wed May 17, 2017 2:18 pm

Hi jbrady. My name is Straight Talk Amber. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I have sent you a private message. Please check your Forum inbox. Thanks!
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Re: call/text history

Postby hotracer11f » Thu May 18, 2017 3:07 pm

Can someone from straight talk email me a one time copy of my call/text log? Do I need to email you my phone number to receive that?
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Re: call/text history

Postby Shelly_ST » Thu May 18, 2017 3:17 pm

Hi hotracer11f. My name is Straight Talk Shelly. We are a prepaid company and we do not provide copies of the Call Detail Records in a regular basis. We can grant customers' request under special circumstances though. For more information on how to get a copy of your Call Detail Records, please contact our Customer Care hotline at 1-877-430-2355 from 8:00 AM to 11:45 PM EST, Monday to Sunday. You can also try to check your phone's Call History for all incoming, outgoing, and missed calls. The text messages can only be viewed from the phone itself.
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Re: call/text history

Postby lilcutee » Wed Jun 07, 2017 8:55 pm

In the special circumstances where the records are being requested by subpoena, how many months of information is straight talk able to provide?
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Re: call/text history

Postby alita » Wed Jun 07, 2017 9:11 pm

Hi lilcutee. My name is Straight Talk Alita. To provide you information, please call our hotline number at 1-877-430-2355 from 8:00 AM to 11:45 PM EST, Monday to Sunday so we can transfer you to the appropriate department that handles this kind of request. Thank you.
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Re: call/text history

Postby lilcutee » Wed Jun 07, 2017 9:20 pm

I contacted you guys at the appropriate department and I was transferred to a recording advising the information that I needed to submit to straight talk to get the records. The recording didn't advise how many months straight talk could provide. It just stated that text message and voice mail information is not available but call records are. It didn't give me an option to talk with a representative in that department and the person I spoke with in customer service didn't know the information. Can you please advise me how many days or months straight talk is able to provide for call records if requested by subpoena?
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Re: call/text history

Postby Latarus86 » Fri Jun 09, 2017 2:34 am

How do I get a copy of text messages I have to go to court and need them bad
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