Hotspot ZTE Z291DL stopped working

Re: Hotspot ZTE Z291DL stopped working

Postby ST - Larry » Sun Apr 29, 2018 3:04 pm

Hi Jocperlinger8. I'm Straight Talk Larry. I read your post and I am sorry you’re having some problems. We need to take this issue offline so we can address it further. Please check your forum inbox for a message. Click on "New Message" beside User Control Panel to view your forum inbox. Thank you.
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Re: Hotspot ZTE Z291DL stopped working

Postby Jimboslice2187 » Wed Aug 28, 2019 7:21 am

ST - Larry wrote:Hi Robrox62. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.


I too am having the same problem I added more data to my hotspot now it’s giving me red bars and won’t connect anything
Jimboslice2187
 
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Re: Hotspot ZTE Z291DL stopped working

Postby ST - Larry » Thu Aug 29, 2019 8:50 am

Hi Jimboslice2187. I’m very sorry that you’re having issues with your Mobile Hotspot. We'll review your account if it's properly provisioned in the system. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
 
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Re: Hotspot ZTE Z291DL stopped working

Postby Irish2013 » Tue Nov 19, 2019 10:49 am

I am having an issue with my zte z291dl device. It says I am connected but I cannot access the internet. It was working for a couple hours after I purchased data, but now it doesn't work.
Irish2013
 
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Re: Hotspot ZTE Z291DL stopped working

Postby Irish2013 » Tue Nov 19, 2019 11:46 am

My zte z291dl stopped working after I added data. I reset it and it says it's working, but all my devices say there's no internet. If I can't get this fixed I'm switching to a different internet service.
Irish2013
 
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Re: Hotspot ZTE Z291DL stopped working

Postby ST - Larry » Sat Nov 23, 2019 2:20 pm

Hi Irish2013. I'm Straight Talk Larry. I'm sorry for the trouble this has caused you. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
ST - Larry
 
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Joined: Tue Nov 22, 2011 11:14 am

Re: Hotspot ZTE Z291DL stopped working

Postby Sms » Sun Sep 20, 2020 1:59 pm

I am habits this exact issue!! Has any gotten a fix besides sending it back to ST And waiting for another to come in the mail. This is not the first time. I think im on my 3rd ZTE Z291DL. Help
Sms
 
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Re: Hotspot ZTE Z291DL stopped working

Postby William_C » Mon Dec 28, 2020 10:37 pm

I am having this same issue. I called technical support twice and was disconnected each time. Is there anyone that can help?
William_C
 
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Joined: Mon Dec 28, 2020 10:29 pm

Re: Hotspot ZTE Z291DL stopped working

Postby William_C » Mon Dec 28, 2020 10:58 pm

I am having this same issue. I called technical support twice and was disconnected both times. Is there anyone that can help?
William_C
 
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Joined: Mon Dec 28, 2020 10:29 pm

Re: Hotspot ZTE Z291DL stopped working

Postby ST - Mark » Tue Dec 29, 2020 2:22 pm

Hi William_C. My name is Straight Talk Mark. We're sorry to hear that you are having an issue with your device. We will be happy to help you with your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
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