Straight Talk Wireless Forums

We cannot process your transaction with the information provided. Please contact our Customer Care Center at 1-877-430-CELL (2355) for further assistance.

This is the message I get when trying to activate the phone I got from a friend, keeping my phone number. I'm just trying to transfer from my old ST phone to this other ST phone. My friend removed it from his account, so it's no longer active on another account. The process seems to accept the new phone without a problem, it's when I get to entering my SIM card number that I get this message.

HELP please! I do NOT want to call, and it's a holiday so I probably won't be able to reach anyone anyway, at least not anyone helpful.

Hi metalmiss23! My name is Straight Talk Jean, and I'll be addressing your concern. For me to assist you further, we need to take this issue offline. I will contact you directly with a private message. Thanks!

I also have this same problem when trying to activate a new sim for a new phone I bought my mom for Christmas.

I get the message "We cannot process your transaction with the information provided. Please contact our Customer Care Center at 1-877-430-CELL (2355) for further assistance."

Hi WLorraineB! My name is Straight Talk Yvonne. We're sorry that you’re having a problem. I will contact you directly with a private message so we can better assist you. Please check your Forum inbox for a message and access the chat link we sent you. Our chat support is available 24/7. Thank you.

I am having that same problem, I want to get my 3G moto e phone activated after a year of it being dis-active, I put in my MEID number and it says "We cannot process your transaction with the information provided" Please help!

Hi Trevin Miller! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

I am having the same problem

Hi williamstroy371. My name is Straight Talk Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

I am getting this message as well even though I checked to make sure that the phone I just bought would work.

Hi chanciesibley. I'm Straight Talk Larry. We are sorry to hear that you are having some problems. We will check if your phone is properly provisioned in the system. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.