We cannot process your transaction...

Re: We cannot process your transaction...

Postby Coffeewind » Wed Nov 27, 2019 1:00 pm

Same issue here. I put in the sim number on my card and it doesn't work.
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Re: We cannot process your transaction...

Postby ST - Larry » Fri Nov 29, 2019 4:34 pm

Hi Coffeewind. I'm Straight Talk Larry. I'm sorry that you're having some problems. We will check if your phone is properly provisioned in the system. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
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Re: We cannot process your transaction...

Postby Bbmhayes » Sat Dec 14, 2019 9:10 pm

Did you get help I'm having same problem.
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Re: We cannot process your transaction...

Postby Bbmhayes » Sat Dec 14, 2019 9:18 pm

metalmiss23 wrote:We cannot process your transaction with the information provided. Please contact our Customer Care Center at 1-877-430-CELL (2355) for further assistance.

This is the message I get when trying to activate the phone I got from a friend, keeping my phone number. I'm just trying to transfer from my old ST phone to this other ST phone. My friend removed it from his account, so it's no longer active on another account. The process seems to accept the new phone without a problem, it's when I get to entering my SIM card number that I get this message.

HELP please! I do NOT want to call, and it's a holiday so I probably won't be able to reach anyone anyway, at least not anyone helpful.


Did you ever get help with this
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Re: We cannot process your transaction...

Postby AaronBlake03 » Tue Apr 21, 2020 12:41 pm

I’m having this same issue, family kept telling me how good straight talk was and so far I am very much so not impressed. No help activating my phone and won’t even let me create a straight talk account because every time I enter the serial number it just gives me that dumb error message that doesn’t answer any questions.
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Re: We cannot process your transaction...

Postby AaronBlake03 » Wed Apr 22, 2020 12:18 am

Same issue, can’t activate my phone when I enter the serial number into the website, just gives me an error message and I have been trying this for two days straight.
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Re: We cannot process your transaction...

Postby Summerdaisy203 » Wed Apr 29, 2020 5:55 pm

I am also having this same problem. I have an unlocked iPhone I just purchased and every time I try to activate the SIM card I get the same error message. I don’t know why it’s not working. Please help
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Re: We cannot process your transaction...

Postby Dylanjer » Wed Apr 29, 2020 10:54 pm

We cannot process your transaction with the information provided. Please contact our Customer Care Center at 1-877-430-CELL (2355) for further assistance.



I got the same trying to bring my own phone which is showing up as TFM, so I don’t see why it won’t work.
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Re: We cannot process your transaction...

Postby ST - Mark » Tue May 05, 2020 9:51 am

Hi AaronBlake03. My name is Straight Talk Mark. We sincerely apologize for he trouble this has caused you. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
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Re: We cannot process your transaction...

Postby ST - Mark » Tue May 05, 2020 10:03 am

Hi Summerdaisy203. My name is Straight Talk Mark. Sorry to hear that you are caught in this situation. To make it right, we need to take this issue offline so we can address it further. We will contact you directly with a private message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
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