We cannot process your transaction...

We cannot process your transaction...

Postby metalmiss23 » Thu Dec 24, 2015 9:10 pm

We cannot process your transaction with the information provided. Please contact our Customer Care Center at 1-877-430-CELL (2355) for further assistance.

This is the message I get when trying to activate the phone I got from a friend, keeping my phone number. I'm just trying to transfer from my old ST phone to this other ST phone. My friend removed it from his account, so it's no longer active on another account. The process seems to accept the new phone without a problem, it's when I get to entering my SIM card number that I get this message.

HELP please! I do NOT want to call, and it's a holiday so I probably won't be able to reach anyone anyway, at least not anyone helpful.
metalmiss23
 
Posts: 1
Joined: Thu Dec 24, 2015 9:05 pm

Re: We cannot process your transaction...

Postby ST-Jean » Thu Dec 24, 2015 11:19 pm

Hi metalmiss23! My name is Straight Talk Jean, and I'll be addressing your concern. For me to assist you further, we need to take this issue offline. I will contact you directly with a private message. Thanks!
ST-Jean
 
Posts: 2370
Joined: Fri Aug 08, 2014 5:56 pm

Re: We cannot process your transaction...

Postby WLorraineB » Sat Dec 26, 2015 3:10 pm

I also have this same problem when trying to activate a new sim for a new phone I bought my mom for Christmas.

I get the message "We cannot process your transaction with the information provided. Please contact our Customer Care Center at 1-877-430-CELL (2355) for further assistance."
WLorraineB
 
Posts: 1
Joined: Sat Dec 26, 2015 3:07 pm

Re: We cannot process your transaction...

Postby ST-Yvonne » Sat Dec 26, 2015 3:12 pm

Hi WLorraineB! My name is Straight Talk Yvonne. We're sorry that you’re having a problem. I will contact you directly with a private message so we can better assist you. Please check your Forum inbox for a message and access the chat link we sent you. Our chat support is available 24/7. Thank you.
ST-Yvonne
 
Posts: 1463
Joined: Thu Aug 07, 2014 4:18 pm

Re: We cannot process your transaction...

Postby Trevin Miller » Tue Jul 26, 2016 10:29 pm

I am having that same problem, I want to get my 3G moto e phone activated after a year of it being dis-active, I put in my MEID number and it says "We cannot process your transaction with the information provided" Please help!
Trevin Miller
 
Posts: 1
Joined: Tue Jul 26, 2016 10:12 pm

Re: We cannot process your transaction...

Postby ST-Mary Ann » Wed Jul 27, 2016 7:51 am

Hi Trevin Miller! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
ST-Mary Ann
 
Posts: 3340
Joined: Wed Sep 03, 2014 12:30 pm

Re: We cannot process your transaction...

Postby williamstroy371 » Mon Jul 24, 2017 8:57 pm

I am having the same problem
williamstroy371
 
Posts: 1
Joined: Mon Jul 24, 2017 8:47 pm

Re: We cannot process your transaction...

Postby ST - Mark » Mon Jul 24, 2017 9:51 pm

Hi williamstroy371. My name is Straight Talk Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
ST - Mark
 
Posts: 1943
Joined: Thu Jun 14, 2012 11:46 am

Re: We cannot process your transaction...

Postby chanciesibley » Thu Mar 14, 2019 6:01 pm

I am getting this message as well even though I checked to make sure that the phone I just bought would work.
chanciesibley
 
Posts: 1
Joined: Thu Mar 14, 2019 5:56 pm

Re: We cannot process your transaction...

Postby ST - Larry » Fri Mar 15, 2019 9:36 am

Hi chanciesibley. I'm Straight Talk Larry. We are sorry to hear that you are having some problems. We will check if your phone is properly provisioned in the system. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
 
Posts: 5215
Joined: Tue Nov 22, 2011 11:14 am


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