Remove active phone from account

Re: Remove active phone from account

Postby Colton.Allred18 » Wed Mar 28, 2018 9:28 pm

How do I remove a device from my account?
Colton.Allred18
 
Posts: 2
Joined: Wed Mar 28, 2018 9:22 pm

Re: Remove active phone from account

Postby xGunner10I32x » Fri Mar 30, 2018 8:56 am

Hi, I have a similar issue. After having my account for some time, I recently noticed that there is another active phone (apart from mine) on my account. I do not own the additional phone on my account and for security reasons, I wish to have it removed. Is there any way to do this? I have tried to do it myself but have had no success. Can anyone help?
Thank you in advance.
xGunner10I32x
 
Posts: 1
Joined: Fri Mar 30, 2018 8:31 am

Re: Remove active phone from account

Postby ST - Larry » Fri Mar 30, 2018 12:06 pm

Colton.Allred18 wrote:How do I remove a device from my account?

Hi Colton.Allred18. I'm Straight Talk Larry. We can help you remove the device from your account. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
ST - Larry
 
Posts: 5658
Joined: Tue Nov 22, 2011 11:14 am

Re: Remove active phone from account

Postby ST - Larry » Fri Mar 30, 2018 12:09 pm

xGunner10I32x wrote:Hi, I have a similar issue. After having my account for some time, I recently noticed that there is another active phone (apart from mine) on my account. I do not own the additional phone on my account and for security reasons, I wish to have it removed. Is there any way to do this? I have tried to do it myself but have had no success. Can anyone help?
Thank you in advance.

Hi xGunner10I32x. My name is Straight Talk Larry. I read your post and I am sorry you’re having some problems. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
ST - Larry
 
Posts: 5658
Joined: Tue Nov 22, 2011 11:14 am

Re: Remove active phone from account

Postby XXTEXX » Wed Aug 14, 2019 10:42 am

Does anything get fixed or are you just getting people off the board?

My account has an unlocked Verizon LG phone using CDMA BYOP sim. I purchased a Samsung 8+ and just moved sim card to S8+. S8+ works fine. Now I bought brand new unlocked GSM Galaxy S7 and BYOP GSM sim. I want to remove the LG unlocked Verizon phone and Verizon CDMA sim from my account yet preserve my prepaid service and phone number. I have not been able to sell the LG phone because it is still tied to Straightalk account. Please help if you can. I called the service number yet sorry to say I can hardly understand them with their accents. Having the solution in writing would be great as I can review it and cross my fingers.


SOME HELP...ALL YOU DO IS SEND ME BACK TO THE SAME CHOICES WITH NOTHING NEW!!!!!!!!!!!!!!!!! I NEVER SAW A CHAT OPTION, JUST SAME LOG IN CLICK HERE FOR HELP OR CALL!! SURE ENJOY STRAIGHTALK, BUT WITH OUT STORE FRONTS TO VISIT FOR HANDS ON HELP IT LACKS!! THANKS I GUESS????
Last edited by XXTEXX on Thu Aug 15, 2019 7:32 pm, edited 1 time in total.
XXTEXX
 
Posts: 1
Joined: Wed Aug 14, 2019 9:33 am

Re: Remove active phone from account

Postby ST - Larry » Thu Aug 15, 2019 9:06 am

Hi XXTEXX. I'm Straight Talk Larry. We'll be happy to help you with your concern. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
 
Posts: 5658
Joined: Tue Nov 22, 2011 11:14 am

Re: Remove active phone from account

Postby amberdawn18 » Fri Oct 18, 2019 10:37 pm

How do i remove active phone from my account?
amberdawn18
 
Posts: 1
Joined: Fri Oct 18, 2019 10:34 pm

Re: Remove active phone from account

Postby ST - Larry » Sat Oct 19, 2019 9:08 am

Hi amberdawn18. I'm Straight Talk Larry. We'll help you remove the phone from the account. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Larry
 
Posts: 5658
Joined: Tue Nov 22, 2011 11:14 am

Re: Remove active phone from account

Postby tgrubbs825 » Sun Dec 29, 2019 9:34 pm

Can someone help me with removing an active device from an account?
tgrubbs825
 
Posts: 1
Joined: Sun Dec 29, 2019 9:29 pm

Re: Remove active phone from account

Postby ST - Mark » Mon Dec 30, 2019 8:43 pm

Hi tgrubbs825. My name is Straight Talk Mark. Yes, we will be glad to help you removing an active device from the account. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
Posts: 2386
Joined: Thu Jun 14, 2012 11:46 am

PreviousNext

Return to Getting started, adding Airtime and other general Straight Talk discussions.

Who is online

Users browsing this forum: No registered users and 12 guests

cron