Remove active phone from account

Re: Remove active phone from account

Postby ST - Larry » Sat Apr 29, 2017 7:58 am

Hi bexter74_1999. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
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Re: Remove active phone from account

Postby kayykayy08 » Sat Sep 09, 2017 12:26 pm

I also sold a phone a while back and would like it removed from my account. Customer service told me they would have to deactivate the phone but I just want to remove it.
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Re: Remove active phone from account

Postby ST - Felice » Sat Sep 09, 2017 12:35 pm

Hi kayykayy08. My name is Straight Talk Felice. We are glad to help you in removing the phone from your account. Please check your Forum inbox for a message.
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Re: Remove active phone from account

Postby AustenCarter » Thu Oct 12, 2017 5:21 pm

Im having thw same issue with a new iphone 8 from track phone. Was activated with a straight talk plan and now i cannot use it with any other carrier untill it is removed from the account its associated with
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Re: Remove active phone from account

Postby khidden » Tue Dec 19, 2017 8:44 pm

I am having the same problem. I am trying to move to a different phone carrier but they said my phone isn't compatible because it is registered to ST. How do I get my phone unregistered?
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Re: Remove active phone from account

Postby ST - Mark » Tue Dec 19, 2017 9:11 pm

Hi khidden. My name is Straight Talk Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.
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Re: Remove active phone from account

Postby Skyryder15 » Thu Dec 28, 2017 8:49 am

I am also having the problerm of an active device and number showing up on my account. This happened after my daughter sold her phone and got a new one. I called customer service and had to explain the issue at least three times before the service rep understood the issue. I was told this was resolved, but apparently it is not as this number is till showing up on my account page. I am concerned that this could result into a securty issue of my account, where whoever this number may belong to could possibly have access to my personal information including credit cards. If this is not immediatelty resolved, i will be forced to close my accounts with Straight Talk and moeve to another carrier whom I can trust with my personal information. I will not hesitate to do this, as the other carriers are becoming much more competptive with Straight Talk pricing. PLEASE HELP!
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Joined: Thu Dec 28, 2017 8:13 am

Re: Remove active phone from account

Postby ST - Felice » Thu Dec 28, 2017 9:28 am

Hi Skyryder15. My name is Straight Talk Felice. We will have this investigated. Please check your Forum inbox for assistance.
ST - Felice
 
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Re: Remove active phone from account

Postby briannedimarco » Sat Feb 24, 2018 6:41 am

Hi, I need to move a phone from one account (the one it's currently on) to a different account (which has other phones on it already). Is this possible?

Thank you!
briannedimarco
 
Posts: 1
Joined: Sat Feb 24, 2018 6:40 am

Re: Remove active phone from account

Postby ST - Larry » Sat Feb 24, 2018 4:21 pm

Hi briannedimarco. My name is Straight Talk Larry. We can help you transfer the phone to another account. For further assistance, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.
ST - Larry
 
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Joined: Tue Nov 22, 2011 11:14 am

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