Remove active phone from account

Remove active phone from account

Postby howlinjaybyrd » Sat Jul 11, 2015 11:52 pm

Hi, I recently noticed that someone else has an activated number on my straight talk account online. I can't click "remove device" because it is activated. About 2 years ago I sold a straight talk phone and I think when they activated it, straight talk activated it for them on my straight talk account. I haven't had much need to sign in online so I didn't notice until now. When I called customer service, first person sounded stumped, went silent for about 20 seconds, said sorry, then just hung up on me. Second time, the person I talked to said that she put in a request to remove from my account but it is showing that it is not connected. I don't know if she got the information wrong, but the second phone and phone number is clearly on my account, I can see the serial number, service end date and the phone number. Any suggestions? I can give screenshots if needed.

Thanks
howlinjaybyrd
 
Posts: 3
Joined: Sat Jul 11, 2015 11:34 pm

Re: Remove active phone from account

Postby Jhonally_ST » Sun Jul 12, 2015 12:19 am

Hi howlinjaybyrd. My name is Straight Talk Jhonally. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jhonally_ST
 
Posts: 3194
Joined: Fri Sep 03, 2010 10:32 am

Re: Remove active phone from account

Postby tjleon » Sat Dec 05, 2015 7:30 pm

I am having the same issue. I want to remove my daughter's active phone from my account so she can create her own please help
tjleon
 
Posts: 2
Joined: Sat Dec 05, 2015 7:12 pm

Re: Remove active phone from account

Postby ST-Stacy » Sat Dec 05, 2015 8:28 pm

Hi! tjleon! This is Straight Talk Stacy. I am sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!
ST-Stacy
 
Posts: 1273
Joined: Thu Aug 07, 2014 4:20 pm

Re: Remove active phone from account

Postby jaredeller6585 » Sat Jan 02, 2016 2:03 am

I am currently having the same problem. Help please.
jaredeller6585
 
Posts: 1
Joined: Sat Jan 02, 2016 1:59 am

Re: Remove active phone from account

Postby ST-Mary Ann » Sat Jan 02, 2016 9:17 am

Hi jaredeller6585! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
ST-Mary Ann
 
Posts: 3340
Joined: Wed Sep 03, 2014 12:30 pm

Re: Remove active phone from account

Postby jdizzle » Wed Mar 23, 2016 1:17 pm

I have the same issue. There is a number on my account that is not my phone.
jdizzle
 
Posts: 2
Joined: Wed Mar 23, 2016 1:15 pm

Re: Remove active phone from account

Postby jdizzle » Wed Mar 23, 2016 1:21 pm

I am having the same issue. I don't even know who's phone number it is on my account.
jdizzle
 
Posts: 2
Joined: Wed Mar 23, 2016 1:15 pm

Re: Remove active phone from account

Postby ST-Mary Ann » Wed Mar 23, 2016 2:21 pm

Hi jdizzle. We'll need to look into that information. I will contact you directly with a private message. Please check your forum inbox. Thanks!

ST Mary Ann
ST-Mary Ann
 
Posts: 3340
Joined: Wed Sep 03, 2014 12:30 pm

Re: Remove active phone from account

Postby groobs » Tue Apr 12, 2016 12:58 pm

I am having the same issue, and would like to resolve it
groobs
 
Posts: 1
Joined: Tue Apr 12, 2016 12:57 pm

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