Double Billed

Re: Double Billed

Postby Marshall4d » Mon Feb 05, 2018 3:51 am

Can someone help me? I was double charged and could really use some help handling this situation.
Posts: 1
Joined: Mon Feb 05, 2018 3:43 am

Re: Double Billed

Postby ST - Larry » Mon Feb 05, 2018 10:19 am

Hi Marshall4d. My name is Straight Talk Larry. We apologize for the trouble. For further assistance, please contact one of our customer care representatives at 1-877-430-2355. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. ^Larry
ST - Larry
Posts: 5658
Joined: Tue Nov 22, 2011 11:14 am

Re: Double Billed

Postby MolyBrg » Fri Aug 28, 2020 5:17 pm

I was double billed thorough Auto Refill and called customer service. Customer Service keep hanging up on me and all I want is a refund for the double charge. I’ve been losing hope on Straight Talk and it’s unfair if I’ve been charged twice for one service. Help!
Posts: 1
Joined: Fri Aug 28, 2020 5:10 pm

Re: Double Billed

Postby ST - Mark » Sun Aug 30, 2020 2:01 pm

Hi MolyBrg. My name is Straight Talk Mark. We're sorry to hear that. We need to take this issue offline so we can address it immediately. We will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
ST - Mark
Posts: 2487
Joined: Thu Jun 14, 2012 11:46 am


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