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Re: Double Billed

PostPosted: Sat Aug 13, 2016 9:41 pm
by devimccull
This is really starting to get ridiculous. I signed up for auto refill to cut down on the trouble if having to remember a due date, only to have my service cut off and be told my payment was declined by the bank. However however the statement I get daily says otherwise, they billed me twice, the payment went through twice, and when I called them to straighten out out, I got an attitude and was basically called a liar. Nothing like paying for the phones with a company only to have that same company steal from you. I'll be looking into other phone companies to possibly switch to that won't have this problem.

Re: Double Billed

PostPosted: Sat Aug 13, 2016 10:48 pm
by ST-Stacy
Hi! Devimccull! This is Straight Talk Stacy. I am sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!

Re: Double Billed

PostPosted: Wed Oct 19, 2016 12:41 pm
by CONNIE.PAIVA10
hi im having the same issue, first payment didnt go through so i made a second payment and then both showed up on my bank statement, any chance you could help me fix this? maybe add the credit to next month? thanks!!! :)

Re: Double Billed

PostPosted: Wed Oct 19, 2016 1:32 pm
by ST-Kurt
Hi CONNIE.PAIVA10! Our apology for this matter. I am Straight Talk Kurt. We need to take this issue offline so I can address it. I will contact you directly with a private message. Thanks!

Re: Double Billed

PostPosted: Wed Feb 01, 2017 1:24 am
by Af32
I was double billed for months. I called customer service three times and each time they refused to reimburse me for the $183. The charges were taken out at the exact same time with very similar transaction numbers (only one number off)....so it was easily missed. They claim that it was a fraudulent use that I should report to my bank. However, I find it hard to believe that someone has stolen my credit card and used it at the exact same time and was charged the exact same amount as I was each and every month with an almost identical transaction number each time. All I asked customer service to do was to do their job and reimburse me for these false charges. However, they refused and kept saying I need to go to my bank instead....interesting. I am very offended by the attitudes of the customer service representatives and disappointed that they could let such an injustice occur to their customers.

Re: Double Billed

PostPosted: Wed Feb 01, 2017 9:19 am
by ST-Yvonne
Af32 wrote:I was double billed for months. I called customer service three times and each time they refused to reimburse me for the $183. The charges were taken out at the exact same time with very similar transaction numbers (only one number off)....so it was easily missed. They claim that it was a fraudulent use that I should report to my bank. However, I find it hard to believe that someone has stolen my credit card and used it at the exact same time and was charged the exact same amount as I was each and every month with an almost identical transaction number each time. All I asked customer service to do was to do their job and reimburse me for these false charges. However, they refused and kept saying I need to go to my bank instead....interesting. I am very offended by the attitudes of the customer service representatives and disappointed that they could let such an injustice occur to their customers.

Hi. My name is Straight Talk Yvonne. We understand your frustrations and we apologize for the inconvenience that you have experienced with the service. We'd like to help you get your concerns addressed immediately. I will contact you directly with a private message so we can better assist you with your concern. I've sent you a private message in your Forum inbox so please check it. The Forum inbox is located at the upper left corner of this Forum beside the User Control Panel. Thanks.

Re: Double Billed

PostPosted: Sat Jun 10, 2017 4:18 am
by 8wheelz
Hi straight talked charges me multiple times and now I have no money

Re: Double Billed

PostPosted: Sat Jun 10, 2017 7:50 am
by ST - Larry
Hi 8wheelz. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

Re: Double Billed

PostPosted: Wed Nov 01, 2017 8:35 pm
by mus888
Hello So can someone help me as well? I was also charged twice and I’ve tried calling them twice but no one has been able to help. Please I just need that money back.

Thanks

Re: Double Billed

PostPosted: Thu Nov 02, 2017 7:01 pm
by ST - Mark
Hi mus888. My name is Straight Talk Mark. Sorry that you’re having a problem. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thanks.