Double Billed

Double Billed

Postby jimmykeener » Sun Apr 28, 2013 2:28 am

Yes I paid for my wifes phone bill and was billed 46.52 twice which come out to all most 94 dollars and by doing so it made my bank account overdraft can I get some help with this in any way
jimmykeener
 
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Joined: Sun Apr 28, 2013 2:19 am

Re: Double Billed

Postby Lindsay_ST » Sun Apr 28, 2013 3:17 am

Hi jimmykeener. My name is Straight Talk Lindsay. We are sorry for the trouble. Let me help you. We need to take this issue offline, so I can address it further. I will contact you directly with a private message. Thank you.
Lindsay_ST
 
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Re: Double Billed

Postby cynthiabcpht » Thu May 09, 2013 10:39 pm

I was double billed for April and May. I will never use my card again for Straight Talk. I have to show them my bank statements to prove the owe me $98.51. And I want it ASAP.
cynthiabcpht
 
Posts: 1
Joined: Thu May 09, 2013 8:35 pm

Re: Double Billed

Postby Sophie_ST » Fri May 10, 2013 12:42 am

Hi cynthiabcpht. My name is Straight Talk Sophie. Sorry that you’re having a problem. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly with a private message. Thanks.
Sophie_ST
 
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Joined: Fri Sep 03, 2010 10:10 am

Postby fffrupe » Tue May 14, 2013 10:07 pm

Post 4 of 5 to meet minimum
fffrupe
 
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Re: Double Billed

Postby CjAl » Mon Jun 17, 2013 9:08 pm

I ordered two phones and two service plans on friday. I was billed once friday and a second time but $.02 more the next day on friday.

I spent hours on the phone with straight talk today and got nowhere. first they had no history of my order, ever charging my debit card or my emil. although I was lookign at a confirmation email from them in my email act.

finally after another hour long call I got a manager and they found my act but will not admit to two charges. they say one order number, one charge. my bank says it is definatly two charges. The manager cant comprehend this though and says it might be just a hold which should drop off in a month or two. meanwhile they are causing me overdrafts, this was no small amount. I am NOT happy and will never do any business again with a card number. your customer service is horible, if it's not on a script they cant understand.

so I guess my only recourse is to wait a week and file a fraud claim with my bank since straight talk refuses to admit they double charged me and apparantly a thousand other people according my my internet searches for "straight talk double billing"
CjAl
 
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Joined: Mon Jun 17, 2013 9:01 pm

Re: Double Billed

Postby Anne_ST » Tue Jun 18, 2013 2:10 am

Hi CjAl. My name is Straight Talk Anne. I’m going to try to help you now.
We need to take this issue offline so I can address it further. I’ll contact you directly through a private message. Thanks.
Anne_ST
 
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Joined: Thu Mar 24, 2011 2:04 am

Re: Double Billed

Postby CjAl » Sat Jun 22, 2013 11:14 am

issue was resolved. charges reversed but took almost a week to do.
CjAl
 
Posts: 4
Joined: Mon Jun 17, 2013 9:01 pm

Re: Double Billed

Postby bigjonevans » Tue Apr 01, 2014 5:36 pm

I was also Double Billed. I got a charge for on the 27th of March for 70.06 which is what I was supposed to be charged and then today (April 1st) I got charged ANOTHER 70.96. I then called and got the run around for 1.5 hours. They were not helpful at all. Please advise.
bigjonevans
 
Posts: 1
Joined: Tue Apr 01, 2014 5:25 pm

Re: Double Billed

Postby ST - Kyle » Tue Apr 01, 2014 5:39 pm

Hi bigjonevans. My name is ST - Kyle. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thanks.
ST - Kyle
 
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