Activation Kit Issues

Re: Activation Kit Issues

Postby ST-Mary Ann » Thu Sep 29, 2016 7:54 am

Hi karoldumaguin! My name is Straight Talk Mary Ann. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
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Re: Activation Kit Issues

Postby LyrpLyphe » Thu Oct 13, 2016 8:29 am

i bought 2 CDMA Sim card activation kits and can't register the sim cards online. keep getting error. please help!
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Re: Activation Kit Issues

Postby ST-Mary Ann » Thu Oct 13, 2016 8:44 am

Hi LyrpLyphe. Let me help you with this matter. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.

ST Mary Ann
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Re: Activation Kit Issues

Postby Tayjeffers » Fri Oct 14, 2016 4:39 pm

I did the same thing. I checked to see if my device was compatible and it was the Walmart associate said it was too. After spending $65 on the kit that didn't work I can honestly say I am frustrated I'd like my money back!!
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Re: Activation Kit Issues

Postby ST-Stacy » Fri Oct 14, 2016 6:01 pm

Hi, Tayjeffers! This is Straight Talk Stacy. I am sorry that you're having an issue. I will contact you directly through private message. Please check your forum inbox. Thank you!
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Re: Activation Kit Issues

Postby RefundPlease » Sat Dec 10, 2016 3:37 pm

I paid about $70 at a local Wal-Mart for an activation kit that NEVER worked. It was purchased today and i called tachnical support today and they pretended they were transferring me to get a refund and just hung up. Now the representatives just transfer me in a loop hoping I will stop calling. They are not local to the United States and give false names when asked. This is highly suspicious and borderline illegal activity. I purchased a service i was never able to use and the moral thing to do, but i dont really think morality has anything to do with their business practices.

There is no technical support, only people reading the exact same script telling them that the solution is to turn the phone off and back on again.

Even on these forums there are NEVER any solutions offered. A representative, or bot, shows up asking you to send them a private message hoping that all these recurring issues can be moved outside the realm of public visibility so they hide everything for potential future victims.

This is day one and already the anguish caused by dealing with this company is at lawsuit level. I just want my hard-earned money back. I never made a call, sent a text, or used any of the internet data i paid for.
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Re: Activation Kit Issues

Postby matthewt9 » Mon Dec 26, 2016 2:07 am

The Service PIN you provided is not compatible with your Straight Talk device. Please enter a different service PIN is the message I keep receiving, please help.
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Re: Activation Kit Issues

Postby ST-Yvonne » Mon Dec 26, 2016 9:31 am

matthewt9 wrote:The Service PIN you provided is not compatible with your Straight Talk device. Please enter a different service PIN is the message I keep receiving, please help.

Hi, matthewt9. My name is Straight Talk Yvonne. We apologize for the inconvenience. I’m going to try to help you now, but we need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
ST-Yvonne
 
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Re: Activation Kit Issues

Postby matthewt9 » Mon Dec 26, 2016 11:29 am

Do I need to buy an activation kit to get my new phone up and going?
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Re: Activation Kit Issues

Postby ST-Yvonne » Mon Dec 26, 2016 11:41 am

matthewt9 wrote:Do I need to buy an activation kit to get my new phone up and going?

Hi, matthewt9. My name is Straight Talk Yvonne. We are willing to assist you through this channel. Unfortunately, we need to address your concern privately since the account information is needed so we can better assist you in fixing the issue. I've sent you a private message in your Forum inbox so please check it. The Forum inbox is located at the upper left corner of this Forum beside the User Control Panel. Thanks.
ST-Yvonne
 
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