Invalid Serial Number

Re: Invalid Serial Number

Postby Elle » Fri Aug 29, 2014 3:48 pm

Hi Gronagen. My name is StraightTalk Elle. Sorry for the trouble. We need to take this issue offline since we will need your account information to assist you further with your issue. I will contact you directly with a private message. Thanks.
Elle
 
Posts: 3926
Joined: Tue Apr 12, 2011 12:52 pm

Re: Invalid Serial Number

Postby confused44 » Tue Sep 02, 2014 2:36 pm

Attempted to activate new BYOP for the first time.

Entered the substitute serial number on the red car. Got this:

"We're sorry the ESN you entered is associated to another account. Please contact Customer Support for further information."

Please help.
confused44
 
Posts: 1
Joined: Tue Sep 02, 2014 2:28 pm

Re: Invalid Serial Number

Postby ST - Larry » Tue Sep 02, 2014 2:37 pm

Hi confused44. To further assist you, please check your forum inbox for a message. Thanks.
ST - Larry
 
Posts: 5465
Joined: Tue Nov 22, 2011 11:14 am

Re: Invalid Serial Number

Postby ST - Amber » Tue Sep 02, 2014 3:14 pm

Hi confused44. My name is Straight Talk Amber. The serial number will be the last 15-digit of you BYOP SIM card. Thanks.
ST - Amber
 
Posts: 363
Joined: Tue Nov 22, 2011 10:51 am

Re: Invalid Serial Number

Postby amadison89 » Wed Sep 03, 2014 2:19 pm

I am having the same issues. how has everyone else gotten it fixed
amadison89
 
Posts: 4
Joined: Wed Sep 03, 2014 2:16 pm

Re: Invalid Serial Number

Postby amadison89 » Wed Sep 03, 2014 2:22 pm

im having the same issue!!!
amadison89
 
Posts: 4
Joined: Wed Sep 03, 2014 2:16 pm

Re: Invalid Serial Number

Postby Che_ST » Wed Sep 03, 2014 2:27 pm

Hi amadison89. My name is ST Che and I'll be addressing your concern. For me to assist you further, we need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks!
Che_ST
 
Posts: 1298
Joined: Wed Apr 13, 2011 8:17 am

Re: Invalid Serial Number

Postby amadison89 » Wed Sep 03, 2014 2:29 pm

I havent gotten any inboxes
amadison89
 
Posts: 4
Joined: Wed Sep 03, 2014 2:16 pm

Re: Invalid Serial Number

Postby ST - Amber » Wed Sep 03, 2014 2:32 pm

Hi amadison89. My name is Straight Talk Amber. Let me continue to help you. The Forum inbox is located at the upper left corner of this Forum. It is beside the User Control Panel. Thanks.
ST - Amber
 
Posts: 363
Joined: Tue Nov 22, 2011 10:51 am

Re: Invalid Serial Number

Postby pastorstevieg » Fri Oct 03, 2014 9:10 pm

I am trying to transfer a number to a new straight talk phone and it keeps telling me serial number is wrong...it has letters in it and the stupid machine just wants numbers. The machine said someone would be helping me and I have been on hold for an hour!!!!
pastorstevieg
 
Posts: 1
Joined: Fri Oct 03, 2014 9:08 pm

PreviousNext

Return to Getting started, adding Airtime and other general Straight Talk discussions.

Who is online

Users browsing this forum: No registered users and 5 guests