Slow data speed after refill

[alita]

Hi tds316. My name is Straight Talk Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.

[Silencer909]

I have the same problem I bought a iPhone 6 last month and activated it I checked my speed a lot and it was usually 50 megs anyway my service had ran out for 2 days before I could get a card again and after I got it back up and running my lte speed was 0.05 megs if I turn off lte it goes to 3 megs but I talked on live chat twice and they checked my account and said everything was fine and they was sorry I had a problem however you pay two hundred for a phone a hundred ten for service after one month of owning it and you can't even load google or offer any explanation to what happened just get a sorry is a bad business model I can understand not giving a replacement but at the very least tell me whether or not a new SIM card might help

[ST - Larry]

Hi Silencer909. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[Larry757]

I'm having the same issue with my service. I refilled on Saturday and have been calling since then because my data is slow. CSR is offering zero solution. Just restart your phone. I need a refund or a new phone.

[ST - Mark]

Hi Larry757. My name is Straight Talk Mark. Sorry that you’re having a problem. I will contact you directly with a private message. Thanks.

[Martin2013]

Straight talk says my data has been throttled but when I text 611611 it data it hasn't. Internet is slower than a snail and when I text apn to 611611 for help it says service not available

[Shelly_ST]

Hi Martin2013. My name is Straight Talk Shelly. Sorry that you're having a problem. Please check your Forum inbox for a message. Thank you.

[Vicky2rae]

My data is really slow. Just refilled my service

[ST - Larry]

Hi Vicky2rae. My name is Straight Talk Larry. We need to take this issue offline so we can address it further. I will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. Thank you.

[mike7291]

Im having the same problem. Called customer support many times, tried live support here online, and still no solution. The most they did for me on live chat was put a ticket on my account which has done nothing. My speeds on my hotspot are slower than what 3g is, and I have 2 bars of LTE according to the hotspot. Speeds top out at 10kb/s when they are usually atleast 70kb/s, someone please help. Used this hotspot for many years with no issue at all with my speeds until now.