Welcome to the club. I am on the 90 day auto refill and they hit the credit card 9 times in 12 months. They deny they took the money out and when you log in to your account, it does not show up, but check your credit card for the year. After 3 hours like you, a manager finally found the last charge but it has to go to another dept for investigation. I pointed out that while he was at it, take off the other unauthorized charges and sent them the bank routing to their account. Again, must submit to another dept, please fax bank statement (twice in two days with a reference number) and still no response. the best is I told them to take the credit card off auto refill. Told me they couldn't do it. Went to the bank and blocked them so it doesn't happen again. They are the worst.