Auto pay Charged twice??

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Auto pay Charged twice??

Postby Papaspollo » Sat Mar 02, 2013 5:18 pm

Hi Straight Talk line has me on hold for 2 hours now, i noticed my auto pay bill charged twice on 2/6/13, one right after the other, is anyone else experiencing this? I have see a few other complaints and no one seem to be able to get through on the phone with them, HELP! Straight talk please contact me! thank you
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Re: Auto pay Charged twice??

Postby ST - Cherry » Sat Mar 02, 2013 5:40 pm

Hi Papaspollo. My name is Straight Talk Cherry. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thanks.
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Re: Auto pay Charged twice??

Postby straighttalkterry » Sat Mar 02, 2013 8:02 pm

Welcome to the club. I am on the 90 day auto refill and they hit the credit card 9 times in 12 months. They deny they took the money out and when you log in to your account, it does not show up, but check your credit card for the year. After 3 hours like you, a manager finally found the last charge but it has to go to another dept for investigation. I pointed out that while he was at it, take off the other unauthorized charges and sent them the bank routing to their account. Again, must submit to another dept, please fax bank statement (twice in two days with a reference number) and still no response. the best is I told them to take the credit card off auto refill. Told me they couldn't do it. Went to the bank and blocked them so it doesn't happen again. They are the worst.
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Re: Auto pay Charged twice??

Postby Papaspollo » Sat Mar 02, 2013 9:11 pm

Thank you Cherry i am still on hold with them ,all day long, i will look for your private message, thank you
Papaspollo
 
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Re: Auto pay Charged twice??

Postby ST - Cherry » Sun Mar 03, 2013 12:59 pm

Papaspollo, has your issue been resolved?
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Re: Auto pay Charged twice??

Postby jigfishin60 » Sun Mar 03, 2013 6:48 pm

i just got two message saying thank u for paying ur bill direct deposit did it charge me twice
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Re: Auto pay Charged twice??

Postby ST - Katie » Sun Mar 03, 2013 7:08 pm

Hi jigfishin60. My name is ST Katie and I will be addressing your question offline so I can address it further. I will contact you directly with a private message. Thank you.
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Re: Auto pay Charged twice??

Postby jigfishin60 » Sun Mar 03, 2013 7:32 pm

how do u reply to pm's
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Re: Auto pay Charged twice??

Postby ST - Katie » Sun Mar 03, 2013 7:35 pm

jigfishin60, please make 3 duplicate posts here so you can respond to my private message. Thank you.
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Re: Auto pay Charged twice??

Postby jigfishin60 » Sun Mar 03, 2013 7:35 pm

why cant i post ...
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