Unable to get refund for $30 card

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Unable to get refund for $30 card

Postby Stevo23 » Thu Jun 28, 2012 10:42 am

I would love some feedback anybody may have regarding my problem described below.

I have an iPhone 4 running a Straight Talk SIM card. For my first 2 months of service, I purchased the $45 unlimited plan online.

For my 3rd month, I decided I was using under 1,000 minutes and 1,00 texts per month, so I decided to pick up a $30 card from Walmart. I scratched off the Service pin and attempted to use the card to refill my account. At this point, I learned that the $30 plans are not supported on iPhones.

I have called Straight Talk's customer service line 3 times. Each time, I have been told to return the card to Walmart since it is unused.

I have re-visited Walmart 2 times. They refuse to return the card since the service PIN has been scratched off.

It seems that 1 of 2 resolutions would be possible:

1. Extend my current unlimited plan for $30 worth of service days.
2. Next time I am ready to pay the regular $45, subtract $30 so I only owe $15.

Has anybody else ever experienced something similar? What can I do?

Thanks!
Stevo23
 
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Re: Unable to get refund for $30 card

Postby Jessica_ST » Thu Jun 28, 2012 2:31 pm

Good day, Stevo23. My name is Jessica_ST and I'll be addressing your concern. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Thank you.
Jessica_ST
 
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Joined: Fri Sep 03, 2010 9:51 am

Re: Unable to get refund for $30 card

Postby Stevo23 » Thu Jun 28, 2012 8:28 pm

Thanks, Jessica. Do replies like this count as posts?
Stevo23
 
Posts: 11
Joined: Thu Jun 28, 2012 10:30 am

Re: Unable to get refund for $30 card

Postby Jessica_ST » Sat Jun 30, 2012 1:35 pm

Hi Stevo23. Please check your Forum inbox for a private message. Thank you.
Jessica_ST
 
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Joined: Fri Sep 03, 2010 9:51 am

Re: Unable to get refund for $30 card

Postby Jessica_ST » Tue Jul 03, 2012 12:30 pm

Hi Stevo23. Your concern has already been addressed. Thank you for your patience. Should you have any concerns with your Straight Talk service, please let us know. Thank you.
Jessica_ST
 
Posts: 1526
Joined: Fri Sep 03, 2010 9:51 am

Re: Unable to get refund for $30 card

Postby dn325ci » Mon Jul 16, 2012 11:15 pm

Jessica, I have this exact same issue. Can you please PM me to get it resolved. Thanks.
dn325ci
 
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Joined: Mon Jul 16, 2012 11:12 pm

Re: Unable to get refund for $30 card

Postby Jhonally_ST » Tue Jul 17, 2012 3:08 am

Hi dn325ci .My name is StraightTalk Jhonally. Sorry that you’re having a problem. I’m going to try to help you now. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thank you.
Jhonally_ST
 
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Re: Unable to get refund for $30 card

Postby xylene » Fri Aug 10, 2012 7:16 am

unfortunately, this problem happened to me too. help please :?
xylene
 
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Joined: Fri Aug 10, 2012 7:10 am

Re: Unable to get refund for $30 card

Postby Jessica_ST » Mon Aug 13, 2012 3:03 am

Hi xylene. Please create 2 more posts to be able to reply to the private message you've received. Thank you.
Jessica_ST
 
Posts: 1526
Joined: Fri Sep 03, 2010 9:51 am

Re: Unable to get refund for $30 card

Postby Bey Man » Mon Aug 13, 2012 1:02 pm

I have the same problem. I have a thirty dollar card that I was unable to use and now that I have a ZTE Merit, I don't know how to use the card.
Bey Man
 
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Joined: Mon Aug 13, 2012 12:52 pm

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