can't call voice mail

[halutton]

Hi every time I try to call my voice mail it hangs up. I don't think I am even getting a ring. I've tried it from the voice mail icon because I have a new message and from going into the key pad and holding the 1 key. I have a Samsung Galaxy A20.

[ST - Mark]

Hi halutton. My name is Straight Talk Mark. Sorry to hear that. We need to take this issue offline so we can address it further. We will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.