Trying to switch to a different phone

[alw_1977]

I recently obtained a previously used straight talk phone. I placed my straight talk sim card into the new phone and it prompted me to set up/verify Google account information. It will allow me go through the steps of verifying my google information but then I receive a message telling me I must use a google account that has previously been synced to the phone. It will not let me beyond this message.

[ST - Mark]

Hi alw_1977. My name is Straight Talk Mark. We're sorry to hear that you are caught in this situation. To further assist you with your issue, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.