Issue removing phone from account

[Kyoung719]

How can I remove an active phone from my Straighttalk account?
My mothers phone is on account & she wants to remove it to sign up her own profile to build rewards points.
However, since phone is still active there isn't a tab to remove device.

[ST - Mark]

Hi Kyoung719. My name is Straight Talk Mark. We apologize for the trouble that you have encountered when trying to remove your mom's phone to your existing account. To further assist you with your issue, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

[Momofboys1313]

I am having the same problem. I need to remove my phone from my mother's account and create my own account.

[ST - Mark]

Hi Momofboys1313. My name is Straight Talk Mark. We're sorry to hear that. To further assist you with your concern, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.