mms not working anymore

[jiggsta]

I had everything working great for a byob phone. Now all of a sudden i cant recieve or send picture messages.

Phone is one plus 7 pro
tmobile sim card

I have tried about 6 different apns including the one that was working before, none work now

[ST - Larry]

Hi jiggsta. I'm Straight Talk Larry. I'm sorry to hear that you're experiencing issues with your MMS. We'll help you troubleshoot the phone and check if it's properly provisioned in the system. please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[bitshifter52]

I have the same problem using T-Mobile, my MMS just quit. I called support and over the course of six hours over two days support said my SIM card was defective and then they said they would send me a new SIM. After days of waiting no SIM card showed up and I called support with my case number and I was told that didn't have any more SIM cards that they could send me. However, they said they could sell me a new SIM - this is consistent with their terrible customer support.

I ordered a new T-Mobile SIM card and we shall see if it helps.

[ST - Larry]

Hi bitshifter52. I'm Straight Talk Larry. I'm sorry that you're having some problems. We'll review your account and further investigate what happened with your phone service. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.