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stolen inactive phone and service card stolen
Posted:
Fri Apr 19, 2019 12:11 pmby Reanna
so i kept my old phone to give to my son and i bought him a service card were stolen last night i got all the receipts for the phone and the service card what do i do i even got the start here pamphlet with the serial number and sim card number and the receipt for the service card that i bought to activate it for him what do i do i tried to call 611 and all i got was i prerecorded message i don't know if i'm doing this right i just need some instruction
Re: stolen inactive phone and service card stolen
Posted:
Fri Apr 19, 2019 5:28 pmby ST - Larry
Hi Reanna. I'm Straight Talk Larry. We apologize for the trouble. Let us help you with your concern. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.
Re: stolen inactive phone and service card stolen
Posted:
Thu Nov 21, 2019 7:41 pmby annaleigh
I also have this problem except I got my phone back and changed the number but I think someone still found a way to steal my mins
Re: stolen inactive phone and service card stolen
Posted:
Sat Nov 23, 2019 2:14 pmby ST - Larry
Hi annaleigh. I'm Straight Talk Larry. I'm sorry for the trouble this has caused you. Please allow us to review your account and further investigate what happened to your minutes. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.