stolen inactive phone and service card stolen

[Reanna]

so i kept my old phone to give to my son and i bought him a service card were stolen last night i got all the receipts for the phone and the service card what do i do i even got the start here pamphlet with the serial number and sim card number and the receipt for the service card that i bought to activate it for him what do i do i tried to call 611 and all i got was i prerecorded message i don't know if i'm doing this right i just need some instruction

[ST - Larry]

Hi Reanna. I'm Straight Talk Larry. We apologize for the trouble. Let us help you with your concern. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.

[annaleigh]

I also have this problem except I got my phone back and changed the number but I think someone still found a way to steal my mins

[ST - Larry]

Hi annaleigh. I'm Straight Talk Larry. I'm sorry for the trouble this has caused you. Please allow us to review your account and further investigate what happened to your minutes. Please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You can use our self-service menu by simply texting the word HELP to 611611. Thank you.