611-611 replies "service not allowed" to "Usage" text

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611-611 replies "service not allowed" to "Usage" text

Postby kellblk » Mon Feb 13, 2017 7:13 pm

When I attempt to check usage using 611-611, I receive a "service not allowed" reply.
Contacted a ST customer service rep around 10:45 this morning. He stated that he put in a request to restore my data. Asked me to give the system at least 2 hours to complete this process.
It has now been over six hours since our conversation and I'm still getting the "service not allowed" reply.
Assistance fixing this issue would be appreciated.

Thank you,

Kelly
kellblk
 
Posts: 1
Joined: Mon Feb 13, 2017 2:17 pm

Re: 611-611 replies "service not allowed" to "Usage" text

Postby alita » Mon Feb 13, 2017 7:15 pm

Hi kellblk. My name is Straight Talk Alita. Sorry that you’re having a problem. Please check your Forum inbox for a private message. Thank you.
alita
 
Posts: 1068
Joined: Mon Mar 21, 2011 8:02 pm


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