Accidentally bought the wrong card

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Accidentally bought the wrong card

Postby MartinTravels » Mon Jan 16, 2017 4:35 pm

I bought a $30 card accidentally for my smartphone for refilling (the card actually says in small print that it does not work for smart phones). I currently use $45 card for my iPhone. After trying to refill online, my $30 card is being rejected. The message says not compatible. I am not sure what should i do? I have already spent money on this card and this card is non refundable. I dont want to spend an additional $45 separately. Is there a way to refund or prorate this? Straight Talk can you please help me? Thanks in advance!
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Re: Accidentally bought the wrong card

Postby ST-Daisy » Mon Jan 16, 2017 4:50 pm

Hi MartinTravels! My name is Straight Talk Daisy. Sorry that you’re having a problem. We need to take this issue offline so I can address it further. I will contact you directly with a private message. Please check your Forum inbox. Thank you.
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Re: Accidentally bought the wrong card

Postby joseph3986 » Mon Jan 16, 2017 9:24 pm

I have same issue bought a 30.00 card cant use on my stylo 2
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Re: Accidentally bought the wrong card

Postby Taira31 » Tue Jan 17, 2017 1:47 am

I bought the wrong card also
Taira31
 
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Re: Accidentally bought the wrong card

Postby ST-Yvonne » Tue Jan 17, 2017 9:55 am

joseph3986 wrote:I have same issue bought a 30.00 card cant use on my stylo 2

Hi, joseph3986. My name is Straight Talk Yvonne. I will contact you directly with a private message so we can better assist you with your concern. Please check your Forum inbox for a message and access the chat link we sent you. Our chat support is available 24/7. Thank you.
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Re: Accidentally bought the wrong card

Postby ST-Yvonne » Tue Jan 17, 2017 9:58 am

Taira31 wrote:I bought the wrong card also

Hi, Taira31. My name is Straight Talk Yvonne. Let me help you with that but we need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thanks.
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Re: Accidentally bought the wrong card

Postby kgkuch » Sun Apr 16, 2017 9:00 am

My boyfriend bought the same $30 card for his smart phone. What can we do?
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Re: Accidentally bought the wrong card

Postby Shelly_ST » Sun Apr 16, 2017 9:04 am

Hi kgkuch. My name is Straight Talk Shelly. Sorry to hear that you're having a problem. Please check your Forum inbox for a message.
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Re: Accidentally bought the wrong card

Postby Wycked0520 » Sun Jul 02, 2017 12:31 am

I have bought a $30 phone card for my smartphone. I did not realize i could not use it on my smartphone. help please!
Wycked0520
 
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Re: Accidentally bought the wrong card

Postby ST - Felice » Sun Jul 02, 2017 7:53 am

Hi Wycked0520. My name is Straight Talk Felice. Sorry about your problem. We will see on what we can do for you. Please check your Forum inbox for a message.
ST - Felice
 
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