Can I view call history?

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Re: Can I view call history?

Postby Evigil » Mon Mar 30, 2020 11:04 pm

bethanyr01 wrote:Is there a call and text history kept for my straight talk plan? Can I access this online? I know that I can look at it on my phone, but I would like a full detailed history. Can someone help me?
Evigil
 
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Re: Can I view call history?

Postby ST - Mark » Sun Apr 26, 2020 10:37 am

Hi Evigil. My name is Straight Talk Mark. Please be informed that we can only provide a copy of your Call Detail Records for the last 90 days. The text messaging history cannot be retrieved by us. However, we will fulfill a customer’s request under special circumstances. Please contact one of our customer care representatives at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word CDR to 611611. Thank you.
ST - Mark
 
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Re: Can I view call history?

Postby brknllama8908 » Mon Apr 27, 2020 2:23 pm

I need to get access to a number I called but no longer in my recent calls on my phone because I reset it, how do I do this
brknllama8908
 
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Re: Can I view call history?

Postby ST - Mark » Tue Apr 28, 2020 8:23 am

Hi brknllama8908. My name is Straight Talk Mark. We're sorry to hear that. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
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Re: Can I view call history?

Postby lilysthename » Thu Jun 18, 2020 9:38 am

I also need the instructions in how to get my call and text history from my account please.
lilysthename
 
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Re: Can I view call history?

Postby ST - Mark » Fri Jun 19, 2020 11:16 am

Hi lilysthename. My name is Straight Talk Mark. We will be able to fulfill a customer’s request under special circumstances. However, we can only provide a copy of your Call Detail Records for the last 90 days. The text messaging history cannot be retrieved by us. For further assistance, kindly call one of our customer care representatives at 1-877-430-2355. Our customer service representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word CDR to 611611. Thanks.
ST - Mark
 
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Joined: Thu Jun 14, 2012 11:46 am

Re: Can I view call history? After the email has been closed

Postby Lucylui7 » Fri Oct 02, 2020 8:18 am

Hello, we have a straight talk iPhone , and we are having problems with our teenage daughter , We feel its in our best interest that we see her call longs for the last 3 months are made available to us as parents , She has shattered her screen and the email that was associated with her account has been close down .I need to know what documents that you need So you can release her call logs to us . The phone is in my husbands name so if you have a list of-documents please let me know what we need so we can get this what ever the problem under control she is just 14 yrs old and there is something very strange going on with her phone conversations and attitude , amd the new company of friends she has been hanging around with in th least few months .
Please try to help me asasp , so we can get this taken care of
Thanks so much
MM
Lucylui7
 
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Joined: Fri Oct 02, 2020 2:08 am

Re: Can I view call history?

Postby ST - Mark » Sat Oct 03, 2020 9:55 am

Hi Lucylui7. My name is Straight Talk Mark. We completely understand your concern. Please be informed that we will be able to fulfill a customer’s request under special circumstances. Yes, we can provide a copy of her Call Detail Records for the last 90 days. The text messaging history cannot be retrieved by us. For further assistance, kindly call one of our customer care representatives at 1-877-430-2355. Our customer service representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word CDR to 611611. Thanks.
ST - Mark
 
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Joined: Thu Jun 14, 2012 11:46 am

Re: Can I view call history?

Postby ChrisNolan1974 » Sun Nov 15, 2020 1:30 pm

Can I get a copy of my past call logs and my text messages please!
ChrisNolan1974
 
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Re: Can I view call history?

Postby ST - Mark » Wed Nov 18, 2020 10:47 am

Hi ChrisNolan1974. My name is Straight Talk Mark. Please be informed that we can only provide a copy of your Call Detail Records for the last 90 days. The text messaging history cannot be retrieved by us. However, we will fulfill a customer’s request under special circumstances. For us to address your concern immediately, please contact one of our customer care representatives at 1-877-430-2355. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text the word CDR to 611611. Thank you.
ST - Mark
 
Posts: 2466
Joined: Thu Jun 14, 2012 11:46 am

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