Issue removing phone from account

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Issue removing phone from account

Postby Kyoung719 » Thu Apr 16, 2020 2:21 am

How can I remove an active phone from my Straighttalk account?
My mothers phone is on account & she wants to remove it to sign up her own profile to build rewards points.
However, since phone is still active there isn't a tab to remove device.
Kyoung719
 
Posts: 1
Joined: Thu Apr 16, 2020 1:25 am

Re: Issue removing phone from account

Postby ST - Mark » Sat Apr 25, 2020 9:50 am

Hi Kyoung719. My name is Straight Talk Mark. We apologize for the trouble that you have encountered when trying to remove your mom's phone to your existing account. To further assist you with your issue, we will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.
ST - Mark
 
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Joined: Thu Jun 14, 2012 11:46 am

Re: Issue removing phone from account

Postby Momofboys1313 » Sat May 23, 2020 4:35 am

I am having the same problem. I need to remove my phone from my mother's account and create my own account.
Momofboys1313
 
Posts: 1
Joined: Sat May 23, 2020 4:25 am

Re: Issue removing phone from account

Postby ST - Mark » Sat May 23, 2020 2:21 pm

Hi Momofboys1313. My name is Straight Talk Mark. We're sorry to hear that. To further assist you with your concern, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.
ST - Mark
 
Posts: 2316
Joined: Thu Jun 14, 2012 11:46 am


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