Shipping Time

[brightHugs]

I ordered a new Straight Talk Samsung Galaxy s9 phone and a week later, a pink vertical line appeared on the screen. I never dropped it or cracked it. I sent the phone back to Straight Talk via Fedex last Thursday. They received it. Now it is Wednesday and I've gone almost a week without a phone. When can I expect to get my new replacement phone to be shipped and delivered?

[ST - Mark]

Hi brightHugs. My name is Straight Talk Mark. We apologize for the delay in receiving your phone replacement. To further assist you, we will contact you directly with a private message. Please click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.