HotSpot not working

[crashby]

My ZTE Z291DL has stopped working. I have done the reset and still wont connect on either of my devices although it says I'm connected and the device says I have full signal strength

[ST - Larry]

Hi crashby. I'm Straight Talk Larry. I'm very sorry that you are having issues with your Hotspot device. We would like to discuss the details of the issue, so that we can address it immediately. To further assist you, please check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.