Stolen minutes

[Nikki Neely]

My phone was recently damaged, and so my friend gave me his old phone to reactivate. I bought a $50 card and attempted to activate it. The minutes did not go on my phone. I was left stranded on foot in Charlotte nc. I had no service and no map. I could have been mugged raped or killed. I went to a Wal Mart the next day. The representative supposedly applied the card to the phone I had. But surprise my phone still has no service. Meanwhile my friend texts me from a third phone raising hell because his service has been terminated. He just paid $50 last week for his service.so at this point straight talk has received $100 And neither of our phones have service. When I called customer service back they said that the minutes from the card have been applied to one of the phones....i don't know which. This is a lie anyhow because neither device can make a call. And that I would have to buy ANOTHER $50 phone card to receive service on the second device. So straight talk has rciwved $100 to turn OFF BOTH OF THESE OHONES AND HAS THE AUDACITY TO ASK FOR MORE MONEY? My friend is at work now with a sick child at school. He cannot contact them regarding this. And I am currently on wifi to post this after being hung up on by the customer service supervisor for the 1 877 430 2355 number. I do not have $50 for another phone card. Ilist my job for not being able yo cintact them. My friend is angry with me. I do not understand how you can just take out money and give us no service. But I do understand how to copy this text and post it in every public forum I can think of. You have been paid now we would like our phones to work. It's as simple as that.

[ST - Larry]

Hi Nikki Neely. I'm Straight Talk Larry. We are terribly sorry for the trouble this has caused you. What happened was unfortunate and we wish to make it right for you. To better assist you in resolving your issue, kindly check your forum inbox for a message. Click on "New Messages" beside User Control Panel to view your forum inbox. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

[MiRDum]

You mentioned a forum. Did you post about this on the Tortoise Forum? They also have a facebook page. I think that should be the best way to get the word out. Im sorry this happened to you. I have torts as well and often worry about the possibility of them getting stolen. I hope you get yours back