been three days and still get any one to activate my phone

[bransan]

I received my phone Friday, have yet to get it activate. Friday I was on the phone with a rep for an hour, three different reps as a matter of fact and yet still nothing, Saturday she changed my zip code and phone number and told me to wait and try to activate again, here it is Sunday night and still I have yet to get this activated. I just wish some one knew what to do and could fix this problem. I spent 70.00 on SHITTY customer service.

[Charisse]

Hi bransan. My name is Straight Talk Charisse. Let me help you. We need to take this issue offline so I can address it further. I will contact you directly with a private message and you will receive confirmation of this at the email address you provided when you signed up for this forum. Thanks.

[inteller]

I received my phone Friday, have yet to get it activate. Friday I was on the phone with a rep for an hour, three different reps as a matter of fact and yet still nothing, Saturday she changed my zip code and phone number and told me to wait and try to activate again, here it is Sunday night and still I have yet to get this activated. I just wish some one knew what to do and could fix this problem. I spent 70.00 on SHITTY customer service.

actually you spent $70 on a phone. at no point did you buy customer service with your phone. Considering what you are paying for service, can yo ureally expect customer service?

[Yad]

Actually, it's not the reps fault that customer service doesn't met the expectation from the American audience regarding customer service. It has always been an issue of whether the corporate office are actually looking at these complain and how it's being conveyed to the upper echelon of why there are problems or do they care enough to make a sound change. GUIDELINES, GUIDELINES is one of the issue where it's always changing as if they have no idea how things should work for the customer. But that's not the main issue here since the company guidelines are base on QA rather than customer satisfaction, somewhere someone failed to make the connection here. Although in fairness to all, ST do have some of the worse irate customers for the money, rude at best, unrealistic at worse.
In most part, please understand that most of the agents you are speaking with and manager on the local country haven't got the slightest idea of how American thinking goes, worse it's pathetic when they think speaking English is understanding the needs, customer service they are not. It's like show biz when they come to work lacking in professionalism, dress like a bunch a cheap escort which reflect and understandably a third world country mentality. Peanuts anyone? While the local manager and cronies harvest the goods, mid manager and supervisors where most have no other experience and proper education, lacking in the skills on disciplines since most had only been in the field for only a year without any background on customer service and management. Yaaa...I think I'll nap on my shift tonight which should set a better example to all.
In all ST is great deal plan from a 2 years contract with the service provider that they provide to YOU! However, they could use a lot of help on customer service and minimize misinformation which becomes quite confusing to the agents.
Who me? I provide the best customer service I can provide within the limits of your rationality. Call handling got nothing to do with it, it's the human side pips! So thank you for calling Straight Talk. How may I assist you today?
P.S.
If the admin will not ban me here. I will help here as well.

[Yad]

I received my phone Friday, have yet to get it activate. Friday I was on the phone with a rep for an hour, three different reps as a matter of fact and yet still nothing, Saturday she changed my zip code and phone number and told me to wait and try to activate again, here it is Sunday night and still I have yet to get this activated. I just wish some one knew what to do and could fix this problem. I spent 70.00 on SHITTY customer service.

actually you spent $70 on a phone. at no point did you buy customer service with your phone. Considering what you are paying for service, can yo ureally expect customer service?

Actually, it's not the reps fault that customer service doesn't met the expectation from the American audience regarding customer service. It has always been an issue of whether the corporate office are actually looking at these complain and how it's being conveyed to the upper echelon of why there are problems or do they care enough to make a sound change. GUIDELINES, GUIDELINES is one of the issue where it's always changing as if they have no idea how things should work for the customer. But that's not the main issue here since the company guidelines are base on QA rather than customer satisfaction, somewhere someone failed to make the connection here. Although in fairness to all, ST do have some of the worse irate customers for the money, rude at best, unrealistic at worse.
In most part, please understand that most of the agents you are speaking with and manager on the local country haven't got the slightest idea of how American thinking goes, worse it's pathetic when they think speaking English is understanding the needs, customer service they are not. It's like show biz when they come to work lacking in professionalism, dress like a bunch a cheap escort which reflect and understandably a third world country mentality. Peanuts anyone? While the local manager and cronies harvest the goods, mid manager and supervisors where most have no other experience and proper education, lacking in the skills on disciplines since most had only been in the field for only a year without any background on customer service and management. Yaaa...I think I'll nap on my shift tonight which should set a better example to all.
In all ST is great deal plan from a 2 years contract with the service provider that they provide to YOU! However, they could use a lot of help on customer service and minimize misinformation which becomes quite confusing to the agents.
Who me? I provide the best customer service I can provide within the limits of your rationality. Call handling got nothing to do with it, it's the human side pips! So thank you for calling Straight Talk. How may I assist you today?
P.S.
If the admin will not ban me here. I wouldn't mind helping.